Frequently asked Questions

Local deliveries to postcodes b60, b61, wR9

Deliveries are made from Manor Hill House, Swan Lane, Upton Warren, Bromsgrove B61 9HE.

Once your order is confirmed, your food will be carefully prepared for delivery or collection at your chosen time.

  • Free delivery for orders over £45
  • A £10 delivery charge applies to orders under £45
  • Deliveries are available within postcodes B60, B61 and WR9
  • Deliveries are available for the following days:
    • Wednesday: 5pm – 7pm
    • Thursday: 10am – 1pm, 1pm – 5pm & 5pm – 7pm
    • Friday: 10am – 1pm, 1pm – 5pm & 5pm – 7pm
  • Delivery times may vary on public holidays

Orders need to be placed by 10am on Monday for delivery that same week (Wednesday, Thursday, or Friday). Orders received after this time will be scheduled for the following week.

We will confirm your delivery window by email once your order has been processed.

National Deliveries

We deliver to most of Mainland Britain excluding the Scottish Highlands

  • £10 delivery charge is applicable outside Bromsgrove and Droitwich postcode areas
  • Minimum order is £30 excluding delivery charge

We deliver to most of mainland Britain, but cannot deliver to the Scottish Highlands, Scottish islands, Isles of Scilly, Isle of Man, Isle of Wight, Channel Islands or Northern Ireland. If you’re not sure if we can deliver to you, get in touch with your postcode and we will let you know.

The reason for this is our food is frozen and must remain so for 24 hours from the package being picked up by DPD to being delivered to your doorstep. Anywhere we’re unable to deliver to takes DPD more than 24 hours.

Here is a list of the postcodes we don’t deliver to:
Aberdeen AB31 – AB35, AB41 – AB54
Northern Highlands AB36 – AB38, AB55 – AB56, HS1 – HS9, IV1 – IV63, KW0 – KW14, PH19 – PH29, PH32 – PH33, PH45 – PH48
Argyll FK17 – FK21, KA28, PA20 – PA78, PH30 – PH31, PH34 – PH44, PH49 – PH50
Arran KA27
Orkney Shetland KW15 – KW17, ZE1 – ZE3
Dundee PH15 – PH18
Isle of Wight PO30 – PO41


Click & Collect

You may also choose to click and collect from Manor Hill House, Swan Lane, Upton Warren, Bromsgrove B61 9HE.

Collection is available on Thursday afternoon any time between 3pm – 7pm. Outside of this time, collection can be made by prior appointment on 01527 861200 (between 10am – 6pm).

All orders must be paid in full at the time of booking. We are unable to hold unpaid orders.


Dietary and Menu

We cater for all dietary requirements. Please refer to each individual dish to find out allergens and ingredients. All allergens are in bold.

Any concerns please call us on 01527 861200 (between 10am – 6pm).

All meals are freshly prepared and delivered. All main courses can be frozen on the day of delivery and consumed within 3 months.


Sustainability

All of our packaging, from the delivery box to the film, is either compostable or recyclable.

Delivery box/ branded sleeve/ flyers: These are 100% recyclable.

Food Tray: Our food trays are crafted entirely from sugarcane, making them highly biodegradable and ideal for composting.

Film: This is 100% recyclable.


Customer Care

For any queries, cancellations, concerns or returns, please contact hello@cookseycatering.co.uk or call us on 01527 861200.

We aim to respond promptly and resolve any issues professionally and fairly.